Shipping Policy

At Clay Jewels, we are committed to making your shopping experience smooth from the moment you place your order until your jewelry arrives at your doorstep. Each order is carefully prepared and securely packaged before dispatch.

Order Processing & Transit Time

Orders are processed and prepared for shipment within 1–2 business days after successful order confirmation.

Business days do not include Sundays or public holidays. During sales, promotional campaigns, or high-volume periods, processing may occasionally take slightly longer.

Estimated Delivery Time

Once your order has been processed and dispatched, the estimated delivery time is 3–5 business days.

Delivery times are estimates and may vary depending on the customer's location, courier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Shipping Charges

We currently offer the following delivery options:

Standard Delivery — PKR 299
Our regular shipping option for customers who do not require expedited delivery.

Express Delivery — PKR 599
A priority shipping option for customers who would like their order delivered faster. Actual delivery timing may depend on the destination and courier availability.

Applicable shipping charges will be displayed at checkout before you complete your order.

Order Tracking

Where tracking is available, customers will receive tracking or shipment information after their order has been dispatched. Please allow some time for the courier's tracking system to update after dispatch.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address, contact number, and other required information when placing an order.

Clay Jewels will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer. If you notice an error in your delivery details, please contact us as soon as possible before the order is dispatched.

Delayed or Undelivered Orders

While we work with delivery partners to ensure orders arrive within the estimated timeframe, occasional delays may occur.

If your order has not arrived within the expected delivery period, please contact Clay Jewels Customer Support with your order details so we can assist you in checking the shipment status.

Damaged Packages

If your package arrives visibly damaged, we recommend taking clear photographs or a video of the package before opening it. Please contact us promptly with your order details and supporting images so our team can review the matter.

Shipping Coverage

Clay Jewels currently dispatches orders from our product hub in Faisalabad, Pakistan. Shipping availability and charges may vary depending on the delivery destination.

Important Note

Estimated processing and delivery times are provided as general guidelines and are not guaranteed. Delays resulting from courier operations, severe weather, public holidays, strikes, government restrictions, or other circumstances outside the control of Clay Jewels may affect delivery timelines.

By placing an order with Clay Jewels, you acknowledge and agree to the terms outlined in this Shipping Policy.

Last Updated: September 2026